EU Accessibility Act in France
France applies the EU Accessibility Act through its national transposition. This page summarises the national authority, the headline obligations, and the complaint procedure that consumers can use against non-conforming services.
What changes for digital services in France
France transposed the EAA through Ordonnance n° 2023-859. ARCOM oversees audiovisual services; DGCCRF handles consumer-side enforcement.
If you find a barrier, file a complaint with the national authority. They open an investigation, give the operator a remediation deadline, and can escalate to fines if the deadline is missed.
Pair the automated scan with a manual review using a screen reader and keyboard-only navigation. Document your accessibility statement and contact channel — both are EAA expectations.
Guidance, not legal certification
Scan results are automated accessibility guidance, not legal advice or a certified conformance opinion. Always pair an automated scan with manual expert review.
Frequently asked questions
Which authority enforces the EAA here?
Complaints go to the national enforcement body listed in the callout above. They investigate, set deadlines, and escalate to administrative fines when ignored.
Do I need a local-language accessibility statement?
Yes — publishing a national-language accessibility statement with a contact channel is a baseline EAA expectation. Keep it short, dated, and link to it from the footer.
